Privacy Policy

1. Scope of this policy

This policy applies to visitors and users of beyondlocal.ai, the Beyond Local AI platform, and related services, forms, communications, and support channels. By using these services, you acknowledge the practices described below.

2. Information we collect

Information you provide

We may collect your name, business name, email address, phone number, account credentials, billing details, location information, support requests, campaign settings, and other information you submit.

Information collected automatically

We may collect IP address, browser and device details, operating system, referring pages, visited pages, timestamps, usage events, approximate location, logs, and diagnostic information.

Connected services

If you connect a business profile, analytics account, listings provider, CRM, or another service, we process information authorised through that connection. Access is limited to the permissions you grant.

3. How we use information

We use information to:

• provide, operate, secure, and improve our website and platform;
• administer accounts, campaigns, reports, and integrations;
• respond to enquiries, support requests, and demo bookings;
• process transactions and send service notices;
• measure performance, diagnose problems, and develop capabilities;
• send relevant communications where permitted; and
• comply with legal obligations and protect our users and services.

We may use aggregated or de-identified information for analytics, research, benchmarking, and service improvement.

4. How we share information

We do not sell personal information. We may share information with providers that support hosting, analytics, communications, customer support, billing, security, and integrations. They may process it only to provide services to us.

We may also disclose information when required by law, to protect rights or safety, with your consent, or as part of a merger, acquisition, reorganisation, or sale of assets.

Phone numbers and SMS data

Phone numbers and SMS consent data are not sold or shared with unrelated third parties for their marketing. If you opt in to texts, carrier charges may apply. You may opt out by replying STOP.

5. Cookies and analytics

We and our providers may use cookies, pixels, local storage, and similar technologies to remember preferences, secure sessions, understand site use, measure campaigns, and improve performance. Browser settings can control many cookies, although disabling them may affect functionality.

Third-party sites and services operate under their own privacy policies.

6. Security and retention

We use administrative, technical, and organisational safeguards designed to protect information against unauthorised access, alteration, disclosure, or loss. No internet transmission or storage system can be guaranteed completely secure.

We retain information as needed to provide services, maintain business records, resolve disputes, enforce agreements, and meet legal requirements.

7. Your choices and privacy rights

Depending on where you live, you may request access to, correction of, deletion of, restriction of, or portability of your information, or object to certain processing. You may withdraw consent where processing relies on consent.

You can unsubscribe from promotional email using its unsubscribe link. To make a privacy request, contact us below. We may need to verify your identity.

8. Children

Our services are intended for business users aged 18 or older. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this policy as our services or legal obligations change. We will publish revisions here and update the effective date. Material changes may also be communicated through the platform or by email.